Digital Product Delivery Policy

DiamondTopUp.co primarily sells digital and virtual products. There is no physical shipping for our standard digital products.

This Delivery Policy explains how digital products are delivered after an order is placed and payment is successfully verified.

1. Digital Delivery

Products purchased from DiamondTopUp.co may be delivered electronically through methods such as:

• Direct game top-up
• Player ID / UID
• Email
• Digital voucher/code
• Customer account/dashboard
• Other electronic delivery methods

The delivery method depends on the specific product purchased.

2. Delivery Time

Many products are delivered automatically or within a short period after successful payment verification.

However, delivery may sometimes take longer because of:

• Payment verification
• Game server issues
• Supplier delays
• Technical problems
• High order volume
• Maintenance
• Security checks
• Incorrect information provided by the customer
• Other circumstances beyond our reasonable control

Estimated delivery times displayed on individual product pages should be considered approximate unless explicitly stated otherwise.

3. Information Required for Delivery

Depending on the product, you may be required to provide:

• Player ID / UID
• Server/region
• Email address
• Voucher recipient information
• Other product-specific information

Customers are responsible for providing accurate information.

4. Products Requiring Login Details

Certain products or services available on DiamondTopUp.co may require temporary login details to complete the requested service. This requirement applies only to specific products where direct account access is necessary for delivery or service completion.

Depending on the product, customers may be asked to provide information such as:

• Game or platform account username/email
• Account password
• Player ID / UID
• Server or region
• Other information specifically required to complete the service

Customers should provide accurate and valid information through the designated order or secure submission process.

Account Security and Login Information

If login details are required for a specific product, DiamondTopUp.co will use the information only for the purpose of completing the purchased service. Customers should not provide unnecessary personal or financial information.

We recommend that customers:

• Provide login details only when the selected product specifically requires them.
• Do not provide passwords for unrelated accounts or services.
• Ensure that the account belongs to them or that they are authorized to provide access.
• Follow any additional security instructions provided during the order process.

Where technically and operationally possible, login information should be used only for the duration necessary to complete the service.

Customer Responsibility

Customers are responsible for ensuring that the login credentials and account information provided are correct and that they have the legal right and authorization to provide access to the account.

DiamondTopUp.co is not responsible for delays or failed delivery caused by incorrect, incomplete, expired, or invalid login information supplied by the customer.

If an account requires additional verification, OTP, 2FA, security approval, or other authentication steps, the customer may be required to complete those steps when necessary.

Account Changes and Security

Customers are responsible for maintaining the security of their accounts. If recommended by the product instructions or support team, customers may change their password after the service has been completed.

DiamondTopUp.co will not intentionally request login credentials for products that do not require account access to complete the purchased service.

5. Incorrect Delivery Information

If you provide an incorrect Player ID, UID, server, region, email address, or other delivery information, we may be unable to recover the product after delivery.

DiamondTopUp.co is not generally responsible for losses caused by incorrect information supplied by the customer.

6. Order Status

After placing an order, the order may have one of the following statuses:

• Pending — Payment or order verification is in progress.
• Processing — The order is being prepared or delivered.
• Completed — The product has been successfully delivered.
• Failed — The order could not be completed.
• Cancelled — The order has been cancelled according to our policies.

7. Delivery Failure

If you have paid successfully but have not received your digital product within the expected delivery period, please contact our support team.

We may investigate the transaction and request your:

• Order ID
• Transaction ID
• Player ID/UID
• Payment information
• Screenshots or other relevant evidence

If the failure is confirmed to be on our side, we will attempt to provide an appropriate solution, which may include completing the delivery, replacing the product, or issuing a refund where applicable.

8. Game or Platform Problems

Delivery may be affected by third-party game or platform issues.

Examples include:

• Game server downtime
• Scheduled maintenance
• Regional restrictions
• Game publisher changes
• Account restrictions
• Temporary service outages

DiamondTopUp.co cannot guarantee delivery during a third-party service outage.

9. No Physical Shipping

Unless explicitly stated otherwise, products purchased from DiamondTopUp.co are digital products.

Therefore:

• No physical package will be shipped.
• No courier delivery is required.
• No physical shipping fee applies to standard digital products.

10. Customer Responsibility After Delivery

Once a digital product has been successfully delivered, customers are responsible for using or redeeming the product according to the relevant game, application, platform, or voucher provider’s rules.

We are not responsible for problems caused by misuse after successful delivery.

11. Contact Us

If you experience any issue with digital delivery, contact us with your order information.

DiamondTopUp.co

Email: admin@diamondtopup.co
Phone: +880 9658-311817

WhatsApp: +880 1950-040227

Thank you for choosing DiamondTopUp.co.

Explore Our Other Websites

Along with DiamondTopUp, we also operate other online platforms designed to provide reliable, convenient, and user-friendly services. Feel free to explore our other websites and discover more useful services and solutions.

• Visit Our Other Website: FFDiamondTopUp.com Explore our additional online services and offers.
• Discover More From Us: CartClickBD.com Visit our second platform for more convenient online services.

We are committed to providing a smooth, secure, and reliable experience across all our platforms.

Effective Date: August 12, 2025

Last Updated: October 1, 2026